RETURNS, REFUNDS & EXCHANGES
Changed your mind about a design? Ordered an incorrect size?
You can return your item(s) for 30 days from the date of purchase. Returns are free within the UK. Please send us a message or email us at firstname.lastname@example.org to start the returns process.
At Truh, we select sustainable materials of the highest quality and we make our clothing in a state-of-the-art production facility. If you ever receive a product that's damaged, faulty or does not live up to our standards in some other way, we'll be happy to replace it for you or refund your order. That of course also applies if you simply change your mind.
Items cannot be returned or exchanged if:
- They were discounted or purchased in a sale
- The items have been washed, worn, damaged, stained or altered in any way
- They are a gift card
We review every case individually.
Please understand that it may take up to 7 working days for us to process your returns. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.